Companion Animals in New Zealand 2016

The report on "Companion Animals in New Zealand 2016" has now been released. This report follows up on the earlier 2011 report and is free to download. It may not be reproduced without permission from the NZCAC. Requests can be made to the Secretary at This email address is being protected from spambots. You need JavaScript enabled to view it..

Click here to download 3.1mb PDF or click the image.

EXECUTIVE Summary

NZCAC Appoints Manager

Media Release: 09 June 2016

Dr Jessica Walker appointed as Manager of the New Zealand Companion Animal Council Inc.

image003It is with great pleasure that I announce the appointment of Dr Jessica Walker to the position of Manager of the New Zealand Companion Animal Council Inc.

Dr Walker has extensive academic and practical experience in companion animal welfare. Since 2012 she has been a Lecturer in Applied Animal Welfare at Unitec and is also Associate Editor of the Journal of Pet Behaviour Science. Prior to this she was a Teaching Associate at the University of Queensland. During her career she has held a diverse range of roles in the companion animal industry such as; veterinary nurse, animal behaviour consultant, animal welfare officer, companion animal attendant and research assistant.

Her qualifications include a Doctorate (PhD) from the University of Queensland, a Master of Science (MSc) in Applied Animal Behaviour and Animal Welfare from the University of Edingburgh, a Bachelor of Applied Animal Technology (BAppAnimTech) from Unitec and a Graduate Diploma in Higher Education (GDipHE).

Dr Walker is currently on parental leave, but will be transitioning into her new role initially on a part-time basis from mid-July 2016.

For more details, contact:
Barry Helem Chair NZCAC
Mobile: (027) 479 3513

NZCAC sponsor Pet-n-Sur wins gold customer service award

petnsur360pxPet-n-Sur has taken out the gold award in the Pet Insurance category in the New Zealand Quality Services Awards.

The awards, which recognise best customer service, were introduced last year.

The Quality Services Awards (QSA) results are based on the findings of a survey conducted by Catalyst Marketing and Research. Commissioned by Reader’s Digest, the survey canvased a representative sample of 1,500 New Zealand adults. Respondents were asked to nominate service providers in 30 categories including sectors as varied as hotel chains, personal banking, pet insurance, pizza franchises, shoe stores and travel agencies, for example. The highest rated company in each category was judged the Gold Standard winner.

Survey respondents were asked to rank their experience of the listed companies according to five questions: Was an individual customer experience provided; was a genuine insight into the customer’s needs demonstrated; was dealing with the company quick and easy; was a consistently high-quality service delivered; and was the customer’s expectation met or, even better, exceeded? To qualify to vote on a category they were required to have recently used such a service.

According to Reader’s Digest managing editor Louise Waterson the survey enables New Zealander consumers the chance to share their views about companies that consistently deliver the very best customer service.

“It also provides our readers with a list of companies that they can turn to for excellence in service.

“To the benefit of all, the 2016 Quality Service Awards recognise the businesses with the happiest, most satisfied customers in their respective fields – at the same time encouraging the return of genuine customer service to our lives and our culture,” she says.

Comments validating Pet-n-Sur’s top spot include: clear discussion and advice, easy to set up, and friendly and informative staff.

For more information on Pet-n-Sur, visit their website www.petnsur.co.nz

NZCAC to offer microchipping certification

The New Zealand Companion Animal Council plans to coordinate the training and on going quality assurance of Microchip Implanters who are not Veterinarians or Veterinary Nurses working under the direct supervision of a suitably qualified Veterinarian or within an Approved Veterinary Clinic.

A core belief behind the creation of the New Zealand Companion Animal Register (NZCAR), was that the system was to protect the welfare of animals. This would be done, not just by getting lost pets home, but also by ensuring microchipping was done professionally and responsibly.

For this reason the NZCAC has always required implanters wanting to use the NZCAR to have proof they have an acceptable level of training in implanting animals. Currently the NZCAC policy allows implanters who are:

  • A qualified practising veterinarian in association with an approved vet clinic
  • A qualified vet nurse working within an approved vet clinic or under the supervision of a practising veterinarian
  • An implanter who has completed an approved microchipping course (e.g. MTI course)
  • An organisation that uses someone who meets one of the above criteria.

Previously the only non tertiary qualification that has been acceptable has been the Mahurangi Technical Institute (MTI) “Certificate in Microchipping Companion Animals” course. With the recent demise of this course it has left a vacuum with new implanters wanting certification, or current MTI graduates needing to complete their biennial recertification.

In order to build on its commitment to ensure that the Microchipping of animals as a rehoming tool is as effective as it can be, over the next few months the NZCAC will be developing a new microchipping course, covering theory, practical training, ongoing supervision and a more simplified recertification. This course will be available to anyone involved in animal welfare and is wanting training in the microchipping of companion animals.

Recognising that implanters are spread all over New Zealand, the current proposal is to create a new course manual for implanters to follow and to use for training. There will also be online audit systems to track implanters and how many chips are being implanted to simplify recertification. There will also be a hands-on practical training component offered at various locations around the country.

The goal is to have this new course up and running by the end of 2016.

In the meantime the NZCAC have approved an amnesty for MTI graduates who are currently registered implanters on the NZCAR and needing to recertify so that they can continue to implant. The Council recognised it was unfair to impact on existing implanters if there was no suitable alternative in place.

If you are are interested in training for a microchip certificate, or you are seeking to recertify an existing MTI certificate you may register your interest now, by emailing the NZCAC at This email address is being protected from spambots. You need JavaScript enabled to view it.

NZCAR on TV3, TV4 and Prime

The NZCAR celebrates its 8th birthday on 01 September 2015. A key feature of this celebration is the NZCAR reaching 3 major milestones:

  • over 400,000 animals registered
  • over 750 organisations using the NZCAR
  • over $2.5 million raised for the NZCAC and NZCAT.

As part of the celebration the register is advertising with Mediaworks during the month. Our first ad to play is called "Please Help Me."

 
A big thanks is owing to Mediaworks who have agreed to match any spending on ads effectively doubling our exposure.