NZCAC sponsor Pet-n-Sur wins gold customer service award

petnsur360pxPet-n-Sur has taken out the gold award in the Pet Insurance category in the New Zealand Quality Services Awards.

The awards, which recognise best customer service, were introduced last year.

The Quality Services Awards (QSA) results are based on the findings of a survey conducted by Catalyst Marketing and Research. Commissioned by Reader’s Digest, the survey canvased a representative sample of 1,500 New Zealand adults. Respondents were asked to nominate service providers in 30 categories including sectors as varied as hotel chains, personal banking, pet insurance, pizza franchises, shoe stores and travel agencies, for example. The highest rated company in each category was judged the Gold Standard winner.

Survey respondents were asked to rank their experience of the listed companies according to five questions: Was an individual customer experience provided; was a genuine insight into the customer’s needs demonstrated; was dealing with the company quick and easy; was a consistently high-quality service delivered; and was the customer’s expectation met or, even better, exceeded? To qualify to vote on a category they were required to have recently used such a service.

According to Reader’s Digest managing editor Louise Waterson the survey enables New Zealander consumers the chance to share their views about companies that consistently deliver the very best customer service.

“It also provides our readers with a list of companies that they can turn to for excellence in service.

“To the benefit of all, the 2016 Quality Service Awards recognise the businesses with the happiest, most satisfied customers in their respective fields – at the same time encouraging the return of genuine customer service to our lives and our culture,” she says.

Comments validating Pet-n-Sur’s top spot include: clear discussion and advice, easy to set up, and friendly and informative staff.

For more information on Pet-n-Sur, visit their website www.petnsur.co.nz

NZCAC to offer microchipping certification

The New Zealand Companion Animal Council plans to coordinate the training and on going quality assurance of Microchip Implanters who are not Veterinarians or Veterinary Nurses working under the direct supervision of a suitably qualified Veterinarian or within an Approved Veterinary Clinic.

A core belief behind the creation of the New Zealand Companion Animal Register (NZCAR), was that the system was to protect the welfare of animals. This would be done, not just by getting lost pets home, but also by ensuring microchipping was done professionally and responsibly.

For this reason the NZCAC has always required implanters wanting to use the NZCAR to have proof they have an acceptable level of training in implanting animals. Currently the NZCAC policy allows implanters who are:

  • A qualified practising veterinarian in association with an approved vet clinic
  • A qualified vet nurse working within an approved vet clinic or under the supervision of a practising veterinarian
  • An implanter who has completed an approved microchipping course (e.g. MTI course)
  • An organisation that uses someone who meets one of the above criteria.

Previously the only non tertiary qualification that has been acceptable has been the Mahurangi Technical Institute (MTI) “Certificate in Microchipping Companion Animals” course. With the recent demise of this course it has left a vacuum with new implanters wanting certification, or current MTI graduates needing to complete their biennial recertification.

In order to build on its commitment to ensure that the Microchipping of animals as a rehoming tool is as effective as it can be, over the next few months the NZCAC will be developing a new microchipping course, covering theory, practical training, ongoing supervision and a more simplified recertification. This course will be available to anyone involved in animal welfare and is wanting training in the microchipping of companion animals.

Recognising that implanters are spread all over New Zealand, the current proposal is to create a new course manual for implanters to follow and to use for training. There will also be online audit systems to track implanters and how many chips are being implanted to simplify recertification. There will also be a hands-on practical training component offered at various locations around the country.

The goal is to have this new course up and running by the end of 2016.

In the meantime the NZCAC have approved an amnesty for MTI graduates who are currently registered implanters on the NZCAR and needing to recertify so that they can continue to implant. The Council recognised it was unfair to impact on existing implanters if there was no suitable alternative in place.

If you are are interested in training for a microchip certificate, or you are seeking to recertify an existing MTI certificate you may register your interest now, by emailing the NZCAC at This email address is being protected from spambots. You need JavaScript enabled to view it.

NZCAR on TV3, TV4 and Prime

The NZCAR celebrates its 8th birthday on 01 September 2015. A key feature of this celebration is the NZCAR reaching 3 major milestones:

  • over 400,000 animals registered
  • over 750 organisations using the NZCAR
  • over $2.5 million raised for the NZCAC and NZCAT.

As part of the celebration the register is advertising with Mediaworks during the month. Our first ad to play is called "Please Help Me."

 
A big thanks is owing to Mediaworks who have agreed to match any spending on ads effectively doubling our exposure.

AGM 2015 Approves New Rules

nzcac rules coverthThe AGM of the NZCAC, held on 3 June 2015 has approved the new rules for the organisation.

There was some great discussion at the meeting, and everyone was given the opportuniy to comment and make recommendations.

The new rules are now available to download on the NZCAC publications page, or by clicking the image to the right. The file is 166kb and in a PDF format.

More Scanners means more pets get home

 

It is widely accepted that the single most effective way of getting lost pets home is microchipping and registration.
letsgetscanning 240x100

NZCAR - Supporting
NZ Pets and Owners

Offering a dedicated lost pet website service on a 24/7 basis, along with 0800 support 7 days a  week means the NZCAR has also proved popular with pet owners. There are now over 370,000 animals registered. Registered pets include cats, dogs, rabbits, birds, donkeys, ferrets, goats, horses, lizards, pigs, tortoises, as well as 3 fish and a cow.

Another major benefit the NZCAR offers is that all profits are used to help Companion Animal charities and projects. Since 2007 over $2.5 million has been raised.

The NZCAR is also the only New Zealand pet database to offer both the ability to update and manage details online, as well as through a dedicated 0800 support service. The office is manned from 8.30am to 5.00pm Monday to Friday for administrative matters and then offers an emergency out of hours mobile contact service too. This after hours support has proved vital as pets do not all choose to go missing during office hours.

Since its formation in 1996 the New Zealand Companion Animal Council has been at the forefront of promoting microchipping and registration. This support for microchipping led to the New Zealand Companion Animal Register (NZCAR) being created in 2007. This dedicated repatriation database quickly became the leading New Zealand based microchipped pet repatriation system.

The NZCAR is now used by over 97% of vets, 85% of territorial authorities, SPCA branches and many other rescue organisations and implanters. In fact there are now over 700 locations in New Zealand where an animal can be scanned and checked on the NZCAR.

Lets Get Scanning!!!

The success of microchipping has been the huge growth in the technology that allows microchips to be read. Scanners are now available at vet clinics, councils, pets shops, rescue organisations and many other locations throughout New Zealand.

The quicker a chip can be scanned the quicker the missing pet can be returned home.

To boost both the usefulness and availability of scanners the NZCAR has partnered with the Pet Accessory Workshop in Europe to roll out a new technology called "Scanner Angel", along with the "Halo Scanner". The advantage of this new technology is that the scanner has the ability to download the list of microchip numbers currently reported as missing on the NZCAR and display this data directly on the Halo Scanner when an animal is scanned.

Updated every time the scanner is plugged in to recharge, this allows people to quickly identify both missing and stolen pets.

Unlike collar based technology the microchip does not go flat, does not fall off, and is not easily removed. While tracking a pet maybe a nice tool, it does not offer the security of microchipping and registration.

THE GREAT SCANNER GIVEAWAY!!!

May 2015 will see the NZCAR start to giveaway over 650 new Halo Scanners throughout New Zealand. Scanners will be delivered from May 12 2015, and the Scanner Angel system will be operating from 29 May 2015.

The goal of this campaign is to increase the number of places members of the public can check their pets are chipped and registered as well as making it even easier for NZCAR users to ensure lost pets get home.

The BIG advantage for these new scanners is every time they are plugged into a computer with internet access* they update the list of missing microchipped pets currently listed on the NZCAR and Pets on the net. The scanners update the list of missing pet microchip numbers each time they are plugged in to recharge on a Windows PC* with internet access.

The NZCAR hope this new smart scanner will be adopted throughout New Zealand.

The Halo Scanner is also available to private buyers for just $125 + GST per scanner. This make it not only one of the most efficient scanners in New Zealand, but also one of the most affordable too.

For more on Halo Scanners, Scanner Angel or on purchasing a scanner, call 0800 LOST PET (0800 567873)

 

UPDATE: 01 AUGUST 2017
The FREE scanner giveaway is now concluded with all the free scanners donated around New Zealand. The success of this campaign is such that we are keen to repeat it in the future. The goal is to look at doing this in 2018, subject to funding availability. You are welcome to email the NZCAR if you would like to be advised when the new campaign is opening. To register an interest This email address is being protected from spambots. You need JavaScript enabled to view it..

 

 


 

For more about Scanner Angel and Halo Scanners
Visit www.scannerangel.co.nz